Frequently Asked Questions

Shipping

How do you ship?

We ship using FedEx Standard or Priority Overnight.

When will I receive my order?

Standard and Priority overnight gets the packages to your door the following day after shipping.

Standard : Before 7:00PM

Priority: Before 12:00 PM

Why is FedEx shipping so expensive and do you profit from shipping?

FedEx shipping is based on our contract with FedEx and is a direct pass-through to the FedEx account/site. We do not profit from FedEx packaging and oftentimes pay fees over what the customer does with each order.

We previously used ground services for Florida addresses; however, we found that there was little to no protection for the buyer in the event that a package was lost or damaged as FedEx does not cover perishables within their policy.  We want to ensure that our customers are covered for all orders!

If I have my own FedEx account can I use it to purchase seafood?

Absolutely! You can do so by calling us directly at 305-451-3782 (Ext 2) and we can take your information over the phone!

Where do you ship to? Do you ship Internationally?

Right now we only ship within the United States – Including Hawaii and Alaska. Both Hawaii and Alaska require Priority Overnight shipping and often takes 48 hours to arrive. We use additional frozen gel packages in the box to ensure freshness for those packages.

How do you keep the seafood fresh when shipping?

We use a combination of frozen gel packs and a Styrofoam cooler within a box to keep seafood cold and fresh!

We do not use dry ice, as it has additional drawbacks and charges with FedEx freight.

What credit cards do you take?

As of now, we take Visa, MasterCard, and Discover.

Stone Crab

What is the season for Stone Crabs?

Stone crab season is from October 15 – May 15

Are the Stone Crab cooked?

Yes, Stone Crab are cooked as soon as they are taken off of the boats to ensure that the meat does not stick to the shell!

Should I heat my claws or eat them cold?

Stone crab claws are similar to shrimp. Some people prefer them cold and dipped in mustard, while others prefer them heated. If you are going to heat them, a quick dip (no more than a minute) in boiling water will bring them up to temperature!

How do you open Stone Crabs?

There are several options for opening stone crab claws. If you click HERE you will find our stone crab cracker. This is an industrial strength cracker, which assists in opening the toughest shells! This cracker is best used for large quantities of stone crab claws. For smaller amounts you can simply use the handle of a butter knife to open. Use this with the same force that one would use to hit a nail with a hammer. Take care to not over crack the claws, as this will cause the shells to become embedded in the claw meat.

For more information here is a video on cracking claws.

How to open a Stone Crab

Are the Stone Crab fresh or frozen?

This answer depends on the time of year that they are purchased. At Key Largo Fisheries, it is our goal to provide the freshest seafood possible. During the off-season, it is common for us to “Fresh Freeze” the crab after cooking to ensure freshness and preserve the already cooked meat. For thawing instructions, see “How do I thaw frozen Stone Crab claws?”

How do I thaw frozen Stone Crab claws?

SALT WATER THAWING BRINE:

You are looking for a ratio of about one-half cups of salt to one gallon of water. Put the container in your fridge or, if you don’t have room in your fridge, use ice bags to keep it cool. Keep in solution overnight for a fresh, just out of the water, taste!

How many claws do I get per pound?

This answer depends on the size of the claw.

Medium claws: 5-6 per pound

Large claws: 4-5 per pound

Jumbo claws: 3 per pound

Colossal: 2 per pound

Mega Colossal: 1 per pound <- These guys are HUGE!!

Are the Stone Crab scored or pre-cracked?

No. We do not recommend scoring or pre-cracking stone crab claws, as the meat tends to dry out quickly once cracked.

Can I leave my Stone Crab in the shipping box over night once I receive it?

We do not recommend leaving the crab in the box once you receive it. Stone crab claws require open air to maintain freshness. If they are in an enclosed box/bag for over 36 hours the claws will become acidic. We recommend storing the claws in the refrigerator in open air or in the crisper drawer.

How long are the claws good for after I receive the box?

If you place them in the refrigerator after receiving them they will be good for 3-5 days. If they go directly into the freezer, they can be saved for months. Think of them like any other frozen seafood item.

Fish

Are the fish fresh or frozen?

Unless otherwise stated, our fish is fresh and can be placed in the freezer to enjoy at a later time. Fish can remain frozen between 3-6 months.

Do you remove the bloodline and pin bones from the fish?

Yes, we remove the bloodline and pin bones before shipping fish. Always check before consuming to ensure all bones were cut out.

What type of fish is the "Smoked Fish"?

Our Smoked Fish is comprised of either Wahoo, Mahi, or Amber Jack!

Where are the salmon from? Are they Farm Raised or Wild?

Our Salmon are considered wild/farmed because they grow and thrive in and around the Faroe Islands. Learn More About Faroese Salmon Here!

What fish do you carry that is sushi grade?

Currently the two types that we carry are Tuna and Cobia.

What different types of Snapper do you carry?

Our most common type of snapper is Yellow Tail and Red Snapper

We also carry a variety of other snappers such as Mutton, Lane, Mangrove, and Hog Fish

Shellfish/Shrimp

Is the shrimp cooked?

The shrimp is raw Key West Pink shrimp. It is recommended to boil shrimp for at least 2-3 minutes or bake them for 10-15 minutes until they turn pink and the flesh becomes opaque.

What are the different shrimp sizes?

Key West Pink Shrimp: 26/30 Large Have between 26-30 shrimp per pound

Key West Pink Shrimp: 16/20 Jumbo Have between 16-20 shrimp per pound

Key West Pink Shrimp: 10/15 Colossal Have between 10-15 shrimp per pound

Is the shrimp peeled and/or deveined?

The shrimp are headless Key West Pink Shrimp. They are fully shelled and ready to cook or to be peeled and deveined once you receive them!

Are the Scallops from the Sea or Bay?

Unless otherwise stated, our Scallops are considered Sea Scallops. The difference in the two are the size and location for harvesting.

They are also considered to be “Dry” scallops because they have not been treated with STPP (Sodium tripolyphosphate)

Lobster

Are the Lobster Fresh or Frozen?

The lobster is similar to the stone crab in that it is a seasonal item. Lobster season runs from August 6th to March 31st. When we are in season, you can expect to receive fresh lobster. During off season we sell freshly frozen lobster tails.

Is the Lobster cooked or raw?

Unless otherwise stated on the site, the lobster is raw and must be cooked for at least 8 minutes per pound in boiling water.

Are Lobster tails halved or whole?

Lobster tails will always come whole. Once you receive them you can halve them by carefully using a large knife.

Do you carry Maine Lobster?

No, unfortunately we do not carry Maine Lobster. But you should check out our Lobster Tails available in the market!

Crab

Do you carry Blue Crab?

We do have Soft-shell blue crab available in our market and may be expanding our inventory to carry blue crab throughout the season.

Do you carry any other types of crab other than Stone Crab and Blue Crab?

Yes! We have Opilio Snow Crab and King Crab and will have that available on our website shortly.

Misc

Can the Key Lime Pie be kept frozen?

Yes, the Key Lime Pie can be kept in the freezer and portioned and thawed in individual slices! (Or… you can just eat the whole thing – we won’t tell anyone)

🙂

Where are your Oysters/Lump Crab from?

Our Oysters are either from the Gulf of Mexico or Mid-Atlantic Coast. Our Pasteurized Lump Crab Meat is from the Mid-Atlantic region.

Soups/Salads

Can the salads (Conch/Crevice/Smoked Fish Dip) be kept in the freezer?

No, we do not recommend freezing any of the salad products that we have. They have a best-by date stamped on them and should be refrigerated and enjoyed prior to that date.

Can your Soups be kept in the freezer?

Yes! The soups can be stored in the freezer. All thawing directions are located on the side of the soup!

How many servings are in each container of soup?

The soups are 20 oz each. There are 2.5 servings per container.

Still have questions?

Click HERE and send us a message!

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